At KOSLUX, every message matters — just like every little detail we create.

If you have a question about our products, an order, or simply wish to reach out, our customer care team is always happy to hear from you. We believe in thoughtful, human conversations, and we take the time to respond with care and attention.

You can contact us via:

Contact US

We aim to reply within 1–2 business days, Monday to Friday.

Thank you for choosing KOSLUX —

where love wears name.

Yes. Your trust and safety are deeply important to us.

Koslux.com is protected by industry-standard security technologies to ensure that your personal information and payment details are handled safely and securely. All transactions are encrypted, and we work only with trusted payment providers that comply with international security standards.

We are committed to offering not only beautiful products, but also a calm, secure shopping experience you can rely on.

At KOSLUX, privacy is treated with the same care as our craftsmanship.

We collect only the information necessary to process your order, provide customer support, and improve your experience with us. Your personal data is never sold or shared with third parties for marketing purposes.

All data is handled in accordance with applicable data protection regulations, including the EU General Data Protection Regulation (GDPR).

For full details on how we collect, use, and protect your information, please refer to our Privacy Policy page.

If you’ve forgotten your password, don’t worry — it happens.

Simply click “Forgot your password?” on the login page and enter the email address linked to your KOSLUX account. You will receive an email with instructions to reset your password securely.

If you don’t see the email within a few minutes, please check your spam or junk folder.

You can update your account details at any time after logging in.

Once signed in, go to My Account, where you can review and edit your personal information, shipping addresses, and other account preferences.

If you need any assistance, our customer care team is always here to help — simply reach out, and we’ll take care of the rest.

Yes. KOSLUX ships to many destinations worldwide.

Shipping availability and options will be displayed at checkout once you enter your delivery address. If your location is not listed or you have a special request, please feel free to contact us — we are always happy to assist.

Each KOSLUX piece is prepared with care before it leaves us.

Orders are typically processed within 1–3 business days. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times will be shown during checkout and confirmed in your shipping notification email.

Shipping costs depend on your country and selected delivery method.

All applicable shipping fees are clearly indicated in your cart before checkout.

For online orders, delivery is free on purchases over €120.

In accordance with applicable consumer protection laws, you have 14 calendar days to return your order.

This return period begins on the first business day after delivery

(or after delivery of the final package, in the case of split shipments).

To be eligible for a return, items must be:

• Unworn and unused
  
• Clean and intact
  
• Returned in their original packaging, including all accessories such as gift packaging, pouches, tags, and security seals
  

Each order includes a return form and prepaid return label, along with clear instructions on how to proceed.

If you need assistance, or require a new return form or prepaid label, please contact our customer service team — we are happy to help.

All returned items are carefully inspected upon arrival.

Items that are incomplete, damaged, used, or not returned in their original condition will not be accepted. In such cases, KOSLUX reserves the right to return the item to you at your expense or retain it.

Once the return conditions are met, your refund will be processed within 14 days from the date you exercised your right of return.

Refunds are issued using the same payment method as the original purchase.

Please note:

• KOSLUX does not offer exchanges or store credits
  
• All accepted returns are refunded only
  
• Returns and exchanges are not accepted in store
  
• If the recipient of the order is not the payer, refunds will always be issued to the original payment method
  

Return shipping is free of charge when using the prepaid return label provided, from the original shipping country.

If you choose to return items from a different country, return shipping costs and courier selection will be your responsibility.

KOSLUX accepts a selection of secure and widely used payment methods to ensure a smooth and reliable checkout experience.

All payments are processed through trusted, encrypted payment providers. Available payment options will be displayed at checkout, depending on your location and selected currency.

Your payment information is handled securely and with the utmost care.

We make every effort to present our products as accurately as possible.

All product photos are carefully taken and edited to reflect the true colours, textures, and details of each piece. However, please note that colours may vary slightly depending on your screen settings and device.

If you have any questions about a specific product, we are always happy to assist before you place your order.

Available sizes are listed on each product page.

For garments, you will find detailed size information and guidance to help you choose the best fit. Accessories and small items are typically offered in one size, with dimensions clearly noted where relevant.

If you need further advice, our customer care team is here to help you select the right size with confidence.

Gifting is at the heart of KOSLUX.

Simply place your order as usual and select the gift options available at checkout, such as gift packaging or a personal message, where offered.

You may also choose a KOSLUX Gift Card — a thoughtful option that allows your recipient to select something they truly love, at their own pace.

If you would like your gift sent directly to the recipient or have a special request, please feel free to contact us — we will do our best to make the moment feel thoughtful and personal.

To find your nearest KOSLUX store, please visit “Where to Find Us” at the bottom of the page.

There you will find a list of selected locations, along with their addresses and opening hours.