Shipping policy

Shipping Policy

 

This Shipping Policy applies to all orders placed via koslux.com and is governed by applicable German and European Union consumer protection laws.

Shipping Destinations

 

We currently ship to:

 

  • Germany

  • European Union (EU) countries

  • Switzerland

  • United Kingdom (UK)

  • International destinations (selected countries, as shown at checkout)

If your destination is not available, please contact us at info@koslux.com before placing your order.

 

Order Processing

 

Orders are generally processed within 1–3 business days after receipt of payment, excluding weekends and public holidays.


During peak seasons, promotions, or special campaigns, processing times may be extended.

Once your order has been handed over to the carrier, you will receive a shipping confirmation email with tracking details.

 

Shipping Method & Delivery Estimates

 

All orders are shipped via DHL with tracking.


Estimated delivery times (non-binding):

 

  • Germany: approx. 1–3 business days

  • EU countries: approx. 3–7 business days

  • Switzerland: approx. 4–8 business days

  • United Kingdom: approx. 4–8 business days

  • International destinations: delivery times vary by destination

 

Delivery times are estimates only and do not constitute guaranteed delivery dates. Delays caused by carriers, customs authorities, force majeure, or other circumstances beyond our control do not entitle customers to compensation, insofar as permitted by law.

Shipping Costs & Free Shipping

 

Shipping costs are calculated automatically at checkout based on destination, parcel weight, and dimensions.

 

We offer free standard shipping once the following minimum order values are reached:

  • Germany & European Union: free shipping on orders over €120

  • Switzerland: free shipping on orders over CHF 120

  • United Kingdom: free shipping on orders over £150

  • International destinations: free shipping on orders over €200

For orders below the applicable threshold, shipping costs will be clearly displayed before the order is finalized.

EU Deliveries

 

Orders delivered within the European Union are not subject to customs duties or import taxes.

 

🇨🇭 Shipping to Switzerland – Customs & Import Charges

 

Orders shipped to Switzerland are exported from the European Union.

Swiss deliveries may be subject to:

  • Swiss value-added tax (MwSt.)

  • Customs duties and/or handling fees charged by local authorities or the carrier

These charges are not included in the product price or shipping cost and must be paid by the recipient in accordance with Swiss regulations. Customs clearance procedures may result in delivery delays beyond our control.

 

🇬🇧 Shipping to the United Kingdom – Customs & VAT

 

Orders shipped to the United Kingdom are exported from the European Union.

UK deliveries may be subject to:

  • UK VAT

  • Customs duties or carrier handling fees

Such charges are not included in the order total and are the responsibility of the recipient, in accordance with applicable UK regulations.

 

Transfer of Risk

 

For consumer orders, the risk of accidental loss or damage passes to the customer upon delivery of the goods to the customer or a person authorized by the customer to receive them, in accordance with § 446 BGB and applicable EU consumer law.

 

Tracking

 

Once your order has been shipped, you will receive a tracking number by email.

Tracking information may take up to 24 hours to become active.

 

Delivery Issues

 

Please notify us of any delivery damage or missing items without undue delay, preferably within 7 days of receipt, by contacting info@koslux.com.

This does not affect your statutory rights.

Incorrect or Incomplete Address

 

Customers are responsible for providing complete and accurate shipping information.

Any additional costs incurred due to incorrect or incomplete address details may be charged to the customer.

 

Contact

 

For shipping-related inquiries, please contact:

📩 info@koslux.com